FREQUENLTY ASKED QUESTIONS
How do I make a purchase?
- Choose from our range of products and add them to the shopping cart. Checkout to enter the billing/ delivery addresses and choose for your preferred payment mode to complete the purchase.
- Please note that we only accept orders above $20. If your shopping cart is less than $20, you will not be able to check-out.
How do I keep updated of your sales & promotions?
- You may sign up for our e-newsletter for updates on our latest launch and promotions. From time to time, we will also have special offers and time sales exclusive for our Facebook followers, so don’t forget to also follow us on our Facebook too!
How do I change my address, modify or cancel my order?
- Please call our hotline at +65 6299 1133 to inform our Internet Team during our operating hours from Mon – Fri 8.30am to 6pm, Sat 8.30pm to 2.00pm. We apologize that changes and cancellation can only be made to orders that have not been delivered. Please refer to our service policy for details on our Cancellation and Refund policy
What if the goods I received are damaged or of the wrong size?
- We will take our best effort to check and ensure all products are in good condition prior to the delivery. In the event that you have received your purchase in a less than satisfactory condition or of the wrong size, please kindly contact us within 12 working hours to arrange for an exchange. Returns must be in its original packaging and not worn, washed, altered or used.
How do I track my order?
- You can find out your order status by giving us a call at +65 6299 1133 during operating hours from Mon – Fri 8.30am to 6pm, Sat 8.30pm to 2.00pm. Alternatively, you can email us at firstname.lastname@example.org
How long will it take for my item to be delivered?
- Delivery will be fulfilled within 2 working days.
Can I opt for self-collection?
Kindly opt for self-collection in your order and collect your purchase from our office:
21 Ubi Road 1 #03-01, Singapore 408724Our Business Operating Hours:
Mon to Fri 8.30am to 6pm
Sat 8.30am to 2pm
Sun & PH: Closed
What payments options are offered?
- We accept payment via Visa and Master credit cards, Paypal and Internet Banking.
Can I suggest a product or brand that is not feature in the store?
- Yes, we love to hear from you! You are welcome to send in your product or brand suggestion to email@example.com